“I wasted my time again!”

Kerry Wilton is mad at this site. She had a problem with a business, turned to our advocacy team for help, and didn’t like our answer.
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These airlines have the longest “hold” times

Airlines love to put their customers on “hold,” but some are worst than others. Just ask Robert Pearce, who recently tried to reach United Airlines to cancel a flight.
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Sent back to square one on a ticket refund — what’s next?

At what point in the ticket refund game do you say “enough”? After a year? Two years? Or is it the amount of hassle that makes you throw your hands in the air in exasperation?

Sometimes it’s a combination of time and trouble, and Mindy Farabee has both.

Last May, she applied for a ticket refund from Air France, a process that would take no more than three months, she was promised. At the end of July, she contacted the airline again to determine the status of the refund.

I have talked to three people, one of whom says he has never heard of the person helping me although he’s been in web support for years. The last person I talked to said they have no record at all of my refund request. I was given a new fax number and told to start over.

As they say in France, c’est ridicule!
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Shorter vacations? Tighter budgets? Welcome to the new “normal” in travel

When Roger Bell takes a vacation, he normally flies to a national park or visits friends up north for two weeks. But like many Americans, Bell, a Woodstock, Ga.-based technical writer, lost his job in 2009. And that changed the way he vacations — maybe permanently.

Bell was unemployed almost a year before finding a new job that paid 25 percent less than his old one. That, in turn, downsized his next vacation from a destination like Yellowstone or Yosemite to an overnight trip.

“I’m only taking a few days off work over the weekend and only going to coastal Georgia for a beach trip by car,” he says.

Welcome to the “new” normal in travel: Shorter, less expensive vacations — or in extreme cases, just daycations — being taken by increasingly cost-conscious travelers. Maybe you’ve been on one of these mini-trips in the last year. If you haven’t, you probably will.

Travelers say they’ve begun strategically downsizing their vacations, and there’s no evidence the cuts will be reversed anytime soon. Quite the contrary. From where I’m sitting, it looks as if these changes are here to stay.
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