Sent back to square one on a ticket refund — what’s next?

At what point in the ticket refund game do you say “enough”? After a year? Two years? Or is it the amount of hassle that makes you throw your hands in the air in exasperation?

Sometimes it’s a combination of time and trouble, and Mindy Farabee has both.

Last May, she applied for a ticket refund from Air France, a process that would take no more than three months, she was promised. At the end of July, she contacted the airline again to determine the status of the refund.

I have talked to three people, one of whom says he has never heard of the person helping me although he’s been in web support for years. The last person I talked to said they have no record at all of my refund request. I was given a new fax number and told to start over.

As they say in France, c’est ridicule!
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