Like 21 percent of other Americans, Larry Vail smokes. Having a room where he can light up is important when he travels, so when he booked his accommodations at the Sunset Jamaica Grande Resort & Spa through Bookit.com, he made sure it was a designated smoking room.
“This was our fifth trip to Jamaica and we have always reserved a smoking room without any problem,” he says.
Not this time.
Even though the all-inclusive resort offers smoking rooms online, and even though Bookit.com says he had one, he didn’t get one when he checked in.
“Can this trip be saved? They didn’t have my smoking room, so who pays to fix it?”