Andrew Ashcroft’s Sony smartphone keeps breaking down. Now he just wants the company to give him a new one or a refund. Is that a reasonable request? “Three strikes and this Sony phone is out! Or is it?”
When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident?
“Why isn’t my Sony laptop “protected”?”
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved?
Question: I bought a Sony Vaio laptop last year. Three months ago one piece broke inside, and a month later, there was a horizontal crack on the screen. However, I still was able to use my laptop.
I sent my laptop to Sony, and they wanted $500 to repair it. I told them I’d rather purchase the part and replace it myself. But when I got my item back from Sony, there was another vertical crack on the screen, which totally disabled my laptop. I can’t use it right now.
“Whose fault is that crack in my laptop, Sony?”