“We are now stuck in a communications abyss”

Technology can be a helpful tool for the traveler, or it can be the tool of the devil. In Cindy Lammert’s case, it’s definitely the latter. Her recent online booking at the Sofitel Munich Bayerpost through the Accor site got so screwed up that no phone calls or emails could fix it.

“We are now stuck in a communications abyss, with no resolution, no place to stay, and a $550 bill,” she told me.

How did she get drawn into this vortex? Is there any hope for her? And how can you avoid the same thing?
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