When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Question: I recently read your story about how persistence pays and it inspired me to write to you about my problem with Delta and Hilton HHonors. I’m a gold member of HHonors, Hilton’s loyalty program, and have saved for many years to plan a trip to Paris. I have accrued 550,000 points, and wanted to redeem them for a flight.
Glenn Valentine wants to use his frequent flier points to get from Orlando to Sao Paolo, but Delta Air Lines wants too many miles for the trip.
“The system wanted an additional 50,000 to 100,000 Skymiles [for one leg],” he says.
That’s not uncommon. Other airlines, notably the old Continental, had a double or nothing program for frequent fliers trying to redeem their miles.
Is it right for an airline to keep asking for miles? Should I step in and ask Delta to drop its demand?
Before I continue, a few notations about “Can this trip be saved.” Just because I’m asking the question doesn’t mean I don’t already know the answer (although that doesn’t necessarily apply to this week’s case).
Also, the fact that I’m asking if a trip can be saved doesn’t mean I’m in any way endorsing a case. It only means that I’m asking for your opinion.
If you’re a United Airlines or Continental Airlines frequent flier, chances are you’re a little nervous about the impending corporate marriage that will create the world’s largest airline. Rightfully so.
Mergers are messy. Loyalty programs are complex things, and combining them is never easy. Just ask Delta Air Lines, which hooked up with Northwest Airlines last year and had to put the WorldPerks and SkyMiles programs together. Read more ““I have basically been ignored””
Meet Jill Noll, who thought she’d done everything right when she applied for a new American Express Membership Rewards through Delta Air Lines, and the promised SkyMiles never appeared in her account. Read more ““We really feel cheated on all levels””
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