The Travel Troubleshooter: She declined insurance, but then signed for it

Question: My wife recently rented a car in Columbus, Ohio, from Dollar Rent A Car. When I made the reservation for her, I specifically told them we did not want their extra insurance coverage.

My wife is not a frequent traveler so she called me at the rental car counter that day to ask me if she should accept their insurance coverage charges that they were trying to add to the contract. Since our current auto insurance policy covered rental cars, I told her not to accept their charges.

She specifically told the Dollar Rental car agent in Columbus to not include the $20 a day insurance coverage on her rental agreement. However, these charges were added.

I have contacted Dollar regarding an insurance charge of $104, but they refuse to make any type of adjustment or issue a refund. The customer service person at Dollar said my wife’s electronic signature when she checked out the car is proof that she wanted the insurance coverage. The Dollar counter in Columbus has a small electronic signature unit, and my wife would have had to scroll through many, many pages to see various charges via this tiny signature box unit.

What steps can I take to get a refund? — Ted Van Anne, Colleyville, Texas

Answer: The technology your wife used at the time of her rental should have helped her instead of leaving her with an overcharge of $104.
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