Rio will have to wait for HaiYing Soong and her family. Their planned eight-day trip to Brazil didn’t happen last month after their connecting flight on US Airways from Charlotte was canceled. But has the airline done enough to compensate her for the trouble?
I’ve been going back and forth with Soong for several days, and I’m not entirely sure. According to US Airways’ contract of carriage — an agreement written by the airline’s lawyers and enforced by the Transportation Department — it owes her a refund for the unused tickets. But after you hear her story, you may think US Airways can do better.
But better how? And, more importantly, what should Soong do now?
“Need your advice: Is this enough compensation for a canceled flight to Rio?”