There’s a reason I advise customers to stay off the phone when they have a problem with a company: If someone says something to you on the line, how do you prove it?
You can’t — unless you record the conversation. And many states either don’t allow that or restrict it, or recording the back-and-forth is impractical for a customer.
Meet Michael Trout, insurance reform activist. He’s got an idea: Why not pass a law that gives you the legal right to the phone conversation?
“Should you have the right to a copy of your phone call with a company?”