Can this trip be saved? Southwest Vacations mailed my paper tickets to the wrong address

Mistakes were made when Tushar Advani booked his Southwest Vacations trip from Chicago to Las Vegas. He admits he accidentally entered the wrong address — a simple typo that resulted in the paper tickets being sent to the wrong apartment.

Wait a second, did I just say paper tickets? What is this, 1995?

Yes, I did — and no, it’s not.

Anyway, none of that should have mattered because Southwest Vacations and its agency, Mark Travel didn’t exactly follow their own procedures, either. I’ll get to the details in a minute.

But this case raises some interesting issues, including what should happen when both parties make a mistake during a transaction. Who shoulders the blame?
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