A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

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Can this trip be saved? They overbooked my cruise and all I got was a refund

Beth Mann and her husband were looking forward to a European cruise they booked through Vantage Travel for months. They’d been preparing for her ports of call in Helsinki, St. Petersburg and Tallinn by reading books on Russia and the Baltics.

But then the hammer fell on their plans.

A few weeks ago, they received a call from Vantage. “Oops, we’re sorry,” a representative told them. “We overbooked.”

Never mind that they’d already paid $11,920 for cabin 246 on the MS Tolstoy. The Manns weren’t going.
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