Expedia told me the baggage fee was $9. It was — $9 per kilogram.

At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. Read more “Expedia told me the baggage fee was $9. It was — $9 per kilogram.”

Did Expedia charge this traveler a booking fee?

When Nicia Casimiro books a trip on Expedia, she finds an unexpected — and unexplained — additional charge of $22. Can our advocates clarify the charge and get it removed from Casimiro’s account? Read more “Did Expedia charge this traveler a booking fee?”

Booked in business class — confirmed in economy

When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip. Read more “Booked in business class — confirmed in economy”

Should a glitch in Lufthansa’s website cost me $840?

When Laura Dovalo tried to book tickets on Lufthansa for herself and her children, she received an error message — twice. She tried to rebook her flights, and the third time was a charm – until she discovered that she had booked “overlapping flights” that cost her $840 more than she had intended to pay. Read more “Should a glitch in Lufthansa’s website cost me $840?”

I checked in and then checked right out! So where is my refund?

Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore. They didn’t expect luxury — but they also didn’t expect mold and filth in their motel room. Now they want a refund. Can we help? Read more “I checked in and then checked right out! So where is my refund?”

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