When Andrew Goldstein suffers a sudden medical emergency that requires a blood transfusion while on his recent Norwegian Cruise, he is left behind in St. Kitts to seek treatment. Now he wants our advocacy team to help him get a refund from NCL for his cruise and reimbursement for his additional travel and medical expenses. But is this reasonable? “I only needed a blood transfusion! Why did Norwegian Cruise Line leave me in St. Kitts?”
This unfortunate couple had to cancel their wedding when the fiancé became seriously ill. Then when they tried to postpone their honeymoon cruise, things got even worse. “Does a sudden serious illness and no trip insurance equal a missed honeymoon?”
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help? “If the cruise is still available, why did NCL cancel my booking?”
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do. “Why won’t Norwegian Cruise Line extend this voucher for another year?”
A month before their cruise, Michael Altshuler and Eileen Zegar discover they have been assigned a new itinerary — sailing to ports of call that are of no interest on a ship they did not choose.
Their entire vacation had completely changed, and they were not even aware of it. Their question: How can Norwegian Cruise Line alter their cruise and then expect them to pay for it all?
You might be surprised. “This isn’t the cruise that I purchased! Am I due compensation?”