When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? “After husband’s fall, will American offer a refund?”
How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.
All she’s received is a $26 refund. “Could the value of my canceled flight really be just $26?”
Corey Morgan is looking for a little sympathy from American Airlines, and she gets it. But now, she wants more. “My husband doesn’t want to fly any airline ever again. How about a refund?”
Yolanda Moroz didn’t know that airlines sell refundable tickets. Had she purchased one, she might not be asking our advocates to help her get a refund for her nonrefundable American Airlines ticket. “Yes, the airlines do sell refundable tickets. Yes, you should have booked one.”
Sanchit Joshi’s parents were looking forward to their upcoming trip to India, paid for by Joshi. But when they couldn’t travel, Joshi forfeited the cost of their airfares — and he can’t get it back. “Help! I lost $5,000 — I didn’t understand what I was buying!”