After husband’s fall, will American offer a refund?

When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? Read more “After husband’s fall, will American offer a refund?”

Could the value of my canceled flight really be just $26?

How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.

All she’s received is a $26 refund. Read more “Could the value of my canceled flight really be just $26?”