Jack Vanesko thought the instructions to the online agents at CheapOair were clear: They were supposed to cancel his traveling companion’s flight from New Delhi to Lhasa. Instead, they canceled both tickets.
“When I became aware that this had happened, I made daily e-mail and phone requests to have them reinstate the flights,” he says. “I was assured repeatedly that this had been done, and this was being handled by the concern team. It was, in fact, never done.”
Needless to say, Vanesko’s trip was a nightmare, and he missed the Tibet tour. (I’ll get to the unpleasant details in a moment.) Question is, does CheapOair owe him anything for having screwed up is reservation — and if so, what?
“सहयोग गर्नुस्! Stranded in Kathmandu after my online agent canceled my ticket”