Note: This is the second installment of “Can this trip be saved?” where you get to vote on whether I mediate a case. The first case was solved last week (see update).
Even though she did her best to ensure her 15-year-old grandson could make the flight from St. Louis to Fort Myers, Fla., things didn’t quite work out for Victoria Horwitz-Denger. He ended up having to pay another $100 to fly down to Florida and bought a brand-new ticket to get home.
Now Horwitz-Denger wants some of her money back — either from her online travel agency, Travelocity, or from her airline.
Why? No one mentioned the restrictions on the ticket for minors.
Should I intervene on her behalf, and ask Travelocity or the air carrier to return her money, or have they done enough?
“Can this trip be saved? No one told her about the flight restrictions for kids”