Can I get a $500 refund for my Samsung TV that stopped working?
Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?
MALFUNCTION
Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
“Burned” by my Hamilton Beach toaster oven. Why can’t I get a refund?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?