Why won’t United Airlines honor its fare guarantee?

Digital Media Pro / Shutterstock.com
Digital Media Pro / Shutterstock.com
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?

Question: I made a reservation on United’s website from Tampa to San Francisco for a total price of $180. After completing the reservation I looked up the same itinerary on Orbitz. Much to my surprise, it was $10 less than the price I had just paid on United.com.

United offers a low-fare guarantee. I read the low fare guarantee page to confirm that it covered my fare discrepancy and then I called the United reservations number. The agent I spoke with was polite, but insisted that I had to find the lower fare online at United.com only — Orbitz did not qualify.
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