Rental car damaged after being cut off by a resort van

When Chuck Berg tried to maneuver his way back to the Le Méridien in Phuket, Thailand, on a recent visit, he ran into a little problem: a rock on the side of the road, which dented the side of his rental car.

Berg thinks Le Méridien should cover the $175 deductible because the accident wouldn’t have happened without an unfortunate series of circumstances to which the resort’s employees contributed.

Today’s “can this trip be saved” case will force us to draw a line between a hotel’s liability and a guest’s personal responsibility. And I should warn you, this is not an easy one.
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Good advice: Read every email twice before your first cup of coffee

Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.

In a pre-caffeinated state yesterday, I only skimmed Sandra St. Germain’s missive, which began,

I am writing to see what you suggest to resolve this before I am stranded in Egypt with my grandson and no hotel room.

I have been calling, several times, and even emailing as Le Méridien customer service representative told me to do, attaching a copy of my reservation, in an attempt to resolve the lost reservation issue.

Oh no! Grandmother. Stranded in Cairo. Needs help now.

I immediately went into rescue mode.
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