New luggage blocks ID theft on the road

Fatayesava/Shutterstock
Fatayesava/Shutterstock
At some point between the time she disembarked from a recent cruise in Miami and returned to Carmel, Ind., someone decided to go shopping with Jody Tzucker’s credit card. “They bought cigars and other odd things in Miami,” says Tzucker, a retired manager for a nonprofit association.

She suspects that the criminals may have skimmed her Visa account information while she was filling up her gas tank in South Florida. Or maybe not. Nowadays, hackers don’t even have to see your credit card to access the information on it. They can scan it from a safe distance.
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Wenger snags first Elliott Award for Excellent Customer Service

Screen Shot 2013-02-25 at 6.04.09 PMToday I’m introducing the Elliott Award for Excellent Customer Service, a weekly shout-out to companies that go above and beyond the call of duty to help their customers. And I’m pleased to announce the first winner: luggage manufacturer Wenger.

Christopher Smith bought a Wenger Swiss Army Pegasus Backpack in 2009 from a Circuit City store that was about to be shuttered. The retailer had marked the bag, which lists for $99, down by 50 percent, making it a real bargain.
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