The email from the Hotel Solamar in San Diego came as a “complete shock” to Barb Staigerwald on a recent Saturday morning. Her reservations for a convention in July had suddenly been canceled without explanation.
Try as hard as she may, she couldn’t get her room back.
“I got on the phone right away,” she says. “The first person, a reservation agent, had no idea why it was cancelled or what happened. She told me I’d have to wait until Monday to speak to an in-house agent at the hotel. I tried to explain that this couldn’t wait and that if I need a new hotel, I need to get on this ASAP, since most hotels for that week are booked up. I then asked for a manager who pretty much told me the same thing. ”
Can hotel just cancel a reservation and leave you without a room? In a word, yes.
“Ridiculous or not? Hotels can cancel your reservations anytime, and you’re outta luck”