It pays to fill out one of those comment cards. Here’s why.

It’s a good thing Jayne Holland didn’t skip the guest survey after a recent stay at the Four Seasons Hotel in Atlanta. When the property solicited her opinion through a comment card in her suite, she didn’t hold back. Read more “It pays to fill out one of those comment cards. Here’s why.”

We switched off the comments and you liked it. Well, most of you did.

We turned our hosted comments off yesterday.

Was I nervous about that? Oh, yes. And how.
Read more “We switched off the comments and you liked it. Well, most of you did.”

Please help us help you with a new mission

If you hear the theme to “Mission: Impossible” whenever you click on this site, you’re not alone. Sometimes I do, too.

I mean, look at some of these cases. Consumers are often out of options when they arrive here on the Ellis Island of consumer rights. They’re at the end of their proverbial rope, painted into a corner, stuck.
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Is anyone really listening to your TSA complaints?

Champion Studio/Shutterstock
Champion Studio/Shutterstock
With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?

If you said, “not really,” then maybe you know Theresa Putkey, a consultant from Vancouver. She had a run-in with a TSA agent recently after trying to opt out of a full-body scan, and sent a complaint letter to the agency assigned to protect America’s transportation systems.

Here’s the form response from the TSA:
Read more “Is anyone really listening to your TSA complaints?”