Hey FedEx, what happened to this man’s poor bike?

When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim? Read more “Hey FedEx, what happened to this man’s poor bike?”

Hey, this package from Verizon feels a little light!

Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
Read more “Hey, this package from Verizon feels a little light!”

Are executives hiding from their customers?

There she is, on the FedEx blog, so tantalizingly close.
Read more “Are executives hiding from their customers?”

Which airline makes the most from luggage fees?

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That would be American Airlines, according to the latest government-reported numbers for 2009.

The rest of the list may surprise you even more.
Read more “Which airline makes the most from luggage fees?”