FEDEX Archives

Sandra Addo's $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, and a second agent confirms it. But then a supervisor reverses the decision, leaving her with no tree for the holidays. Can Amazon save this Christmas tree order?

Amazon promised me a new Christmas tree, then I got Scrooged

November 28, 2025November 28, 2025 by Christopher Elliott

When FedEx charged $1,237 to ship Todd Janus’s luggage for a cruise, the bags never made it. Held in customs with no clear updates, the delivery failed — but the bill didn’t. Who’s responsible when your luggage is lost in transit and your vacation is on the line?

Why did FedEx charge me $1,237 to ship luggage it couldn’t deliver?

October 23, 2025October 22, 2025 by Christopher Elliott

When Todd Janus sends his luggage to Norway via FedEx, it gets stuck in customs. Does he still have to pay $1,237?

What should you do if FedEx can't delete your account? It happened to one of our readers. Here's how we solved the problem.

That’s absurd! FedEx can’t delete my account

October 23, 2025February 24, 2025 by Christopher Elliott

What should you do if FedEx can’t delete your account? It happened to one of our readers. Here’s how we solved the problem.

Hey FedEx, what happened to this guy’s bike?

November 8, 2025May 18, 2018 by Christopher Elliott

When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?

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