Hey FedEx, what happened to this man’s poor bike?

When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim? Read more “Hey FedEx, what happened to this man’s poor bike?”

Hey, this package from Verizon feels a little light!

Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
Read more “Hey, this package from Verizon feels a little light!”

Are executives hiding from their customers?

There she is, on the FedEx blog, so tantalizingly close.
Read more “Are executives hiding from their customers?”

What’s your problem? The cheese melted, I sent it back — now what?

Question: I’m trying to get my money back for cheese that I ordered from Murray’s Cheese for a guaranteed delivery before the holidays. The cheese was delivered a day late.
Read more “What’s your problem? The cheese melted, I sent it back — now what?”

Now what? UPS threatens to return my shipment, won’t let me correct address

You can file this one under stupid rules, stupid companies — or maybe, stupid customers.

I got a troubling email from UPS yesterday. A package I’d sent through a third party couldn’t be delivered. The message said I had one day to give UPS directions or it would be returned to the sender.

I called the company immediately. And that’s when the fun started.
Read more “Now what? UPS threatens to return my shipment, won’t let me correct address”