Diana Somerville was looking forward to a week in Canada with her family last Thanksgiving.
But the weather gods were not smiling upon her. Just before she was supposed to drive up to Victoria, a major blizzard struck near her home in Washington State, making the roads impassable.
“All highways and airports were shut down so I called and cancelled the reservation,” she says. “Extended forecasts said still more snowstorms were on the way so I sadly relinquished the idea of our holiday weekend vacation.”
But EMR Vacation Rentals, which handled her reservation, did not.
“Case dismissed: They promised a refund but they’re keeping my money”