CREDIT CARD CHARGES Archives

When Kenneth Rogers bought a modem from AliExpress, he never received a product—or a refund. With PayPal, Citi, and the seller all deflecting responsibility, what are your rights when a merchant charges you but fails to deliver?

Help! I was charged $370 for an order that doesn’t exist!

October 27, 2025October 17, 2025 by Christopher Elliott

When Kenneth Rogers orders a modem through AliExpress, he receives nothing but a $370 bill. How can he get his money back?

Diego Vega found himself unwittingly enrolled in Uber One through a Capital One offer, facing charges for a service he never wanted. Despite attempts to unenroll, both companies were unresponsive, leaving him trapped in a subscription nightmare. This story explores the ease of signing up for such memberships, the challenges in canceling them, and the relentless marketing that follows. It highlights the crucial steps to cancel unwanted subscriptions and the importance of vigilance with credit card offers. An investigation into Vega's situation reveals a surprising twist, offering a resolution and shedding light on consumer rights.

I never ordered Uber One. Please help me get my money back!

August 1, 2025February 23, 2024 by Christopher Elliott

Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to un-enroll. But how?

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