It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … “Maybe I won’t be home for Christmas”
When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase? “Expedia never confirmed my ticket and I had to buy a new one for six times the price”
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”
When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco? “Know what you are confirming before you click that confirm button!”
Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
“Hey Kmart.com, where’s the refund for the tablet you never delivered?”