Maybe I won’t be home for Christmas

It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … Read more “Maybe I won’t be home for Christmas”

Expedia never confirmed my ticket and I had to buy a new one for six times the price

When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase? Read more “Expedia never confirmed my ticket and I had to buy a new one for six times the price”

Southwest’s cancellation policy is lenient, but not this lenient

Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show.

Who’s right? Read more “Southwest’s cancellation policy is lenient, but not this lenient”

JustFly never paid for this traveler’s flights. Now what?

When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? Read more “JustFly never paid for this traveler’s flights. Now what?”

I made a mistake booking a nonrefundable hotel. Why won’t Amoma fix it?

Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect. After unsuccessfully trying to contact Amoma.com to change her booking, she calls the hotel directly and makes a reservation. She wants a refund. Will our advocates help her get it? Read more “I made a mistake booking a nonrefundable hotel. Why won’t Amoma fix it?”

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