Maybe I won’t be home for Christmas

It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … Read more “Maybe I won’t be home for Christmas”

Expedia never confirmed my ticket and I had to buy a new one for six times the price

When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase? Read more “Expedia never confirmed my ticket and I had to buy a new one for six times the price”

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

Know what you are confirming before you click that confirm button!

When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco? Read more “Know what you are confirming before you click that confirm button!”

Hey Kmart.com, where’s the refund for the tablet you never delivered?

Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
Read more “Hey Kmart.com, where’s the refund for the tablet you never delivered?”