It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … “Maybe I won’t be home for Christmas”
When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase? “Expedia never confirmed my ticket and I had to buy a new one for six times the price”
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show.
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? “JustFly never paid for this traveler’s flights. Now what?”
Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect. After unsuccessfully trying to contact Amoma.com to change her booking, she calls the hotel directly and makes a reservation. She wants a refund. Will our advocates help her get it? “I made a mistake booking a nonrefundable hotel. Why won’t Amoma fix it?”