Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customers?
Question: I booked a stay in Ocean City, Md., through Hotels.com. When I arrived to check in, I found it was closed for the season. All numbers I was able to find for the hotel — front desk, reservations, housekeeping, and administrative offices — either rang forever or had a voice mail saying that the hotel was closed.
“Hang on — are you sure your hotel’s closed for the season?”