My hotel closed for renovation, but nobody told me

Marie Kvistero was expecting some construction work to be taking place when she arrived at the Country Inns & Suites in Omaha, Neb. But she wasn’t expecting what she found when she arrived — the renovations had completely closed the hotel. She had to find a new hotel room at the last minute, in a crowded city with multiple occurring events. Read more “My hotel closed for renovation, but nobody told me”

Why you should always, always, always double-check your hotel reservation

It never hurts to double-check your hotel reservation. It could mean the different between having a place to stay and being homeless in a foreign city.

I know, because it almost happened to me.
Read more “Why you should always, always, always double-check your hotel reservation”

Hang on — are you sure your hotel’s closed for the season?

Question: I booked a stay in Ocean City, Md., through Hotels.com. When I arrived to check in, I found it was closed for the season. All numbers I was able to find for the hotel — front desk, reservations, housekeeping, and administrative offices — either rang forever or had a voice mail saying that the hotel was closed.
Read more “Hang on — are you sure your hotel’s closed for the season?”