Will his failed Capital One chargeback end in a $4,800 loss?

When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge.

Read this before you file a chargeback on a delayed flight

When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card. On their day of travel a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.

Help! Hampton Inn accused me of smoking marijuana in my room

Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.

“Uncommon Journeys” to a refund. What’s going on here?

After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?

I wasted $1,000 on fake jewelry during my cruise!

Susan Parelman was enjoying a cruise vacation on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping. Unfortunately, she felt she was “ripped off” at a jewelry store that she claimed was vetted by the cruise line and now she wants a refund.

Warning: When buying a $4,000 mini pig, do not use your debit card

When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.

Did this man make a $10,000 mistake, or is he a victim of an online scam?

When Kenneth Copeland uses the web browser on his phone to purchase concert tickets, he is pleased when he receives an email confirming his desired seats. However, the shock comes when he scrolls down to the price he just paid — over $10,000 for four tickets.

Hertz allowed me to cancel, but can Economy Bookings keep my money?

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?

Hyatt didn’t welcome my dog, so I canceled. Can the hotel keep my money?

Joshua Perry canceled his reservation at the Hyatt on learning that he couldn’t bring his dog. The Hyatt assured Perry that it wouldn’t charge him for the room, but it did so anyway — and successfully challenged his credit card chargeback.

Why did Perry have to pay for a room he couldn’t use?

Airberlin is out of business. How can I get a refund?

Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock quickly follows: A refund will not be forthcoming. Is there anything we can do to help?

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.

What Orbitz did after it won this chargeback will surprise you

When a hurricane threatens New Jersey, Michael Shansky tries to cancel his vacation — but neither Orbitz nor his hotel will agree to refund his payment. Shansky initiates a chargeback, but Orbitz successfully disputes it. Can our advocates help Shansky secure a refund for a trip he never took?

I wanted $2,400, but United gave me $38! Is this fair?

Arthur Goldberg says he’ll never fly on United Airlines again after his recent trip to Israel. After a trip full of delays and a cancellation, he was offered only $38 and two $100 flight certificates. Goldberg thinks that’s extremely inadequate. But as far as United is concerned, Goldberg’s attitude precludes him from any further consideration.

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