BAN APPEAL Archives

When River Roberts accidentally spills food on his host's sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?

Help! I’m locked out of my Airbnb account after I spilled food on my host’s sofa

June 18, 2024June 12, 2024 by Christopher Elliott

When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?

Justin Brog was abruptly banned from Airbnb and all his upcoming reservations canceled, accused of falsifying his Airbnb account identity, though he claimed innocence. His appeals were quickly denied. It turned out someone had created a fake Airbnb account impersonating Brog, likely triggering Airbnb’s automated security systems to deactivate his real account. After contact from our advocacy team questioning the ban, Airbnb reinstated Brog upon realizing their mistake. But with largely automated customer service, could false bans of Airbnb accounts happen more easily? The system seems prone to abuse or error without sufficient human oversight.

The secret of disabled Airbnb accounts: Is it sabotage?

May 20, 2024February 5, 2024 by Christopher Elliott

Why is Justin Brog banned from Airbnb? He’s been a model guest and receives excellent reviews from Airbnb hosts, so there’s no reason Airbnb would disable his account.

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