Wine Country Gift Baskets? No, not the best gift for a teenager

Avis Brown decides to brighten her 19-year-old granddaughter’s day by sending her a basket of holiday snacks from Wine Country Gift Baskets. This thoughtful gesture backfires in a big way when the company delivers a gift of wine to the young lady’s college dormitory instead. Read more “Wine Country Gift Baskets? No, not the best gift for a teenager”

She just wanted to enjoy her champagne in Canada

If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out. Read more “She just wanted to enjoy her champagne in Canada”

“I have never in my life experienced such disregard for human decency”

Danielle Williams and her fiance were delayed, and then delayed again, when they tried to fly from Dallas to Jacksonville, Fla., during the holidays.

American Airlines apologized, and then apologized again. But did it apologize enough?
Read more ““I have never in my life experienced such disregard for human decency””

No, CenturyLink, my name is not “John Sweet Candy”

John Sweet’s CenturyLink bill lists him as “John Sweet Candy.” A company representative has apologized for the wrong name and offered a refund and discount. But where’s the money?
Read more “No, CenturyLink, my name is not “John Sweet Candy””

How Amtrak got one holiday traveler back on track

Next time you’re frustrated by a travel experience, think of Susan Yascolt.
Read more “How Amtrak got one holiday traveler back on track”

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