Editor’s note: I have some exciting news this morning! I’ve started a blog for CBS Interactive called @Your Service, which explores the relationship between companies and their customers. I’m going to start excerpting from the posts on my site. Please drop by and visit, comment and vote in the poll. Don’t look now, but your [...]
VIRAL VIDEO
Why wasn’t “Spiders in my Dessert” the next “United Breaks Guitars”?
November 30, 2009
American Airlines wants to know, because it believes “Spiders in my Dessert” could have been a public relations disaster of United Breaks Guitars proportions. (The arachnid, which allegedly lived inside the chocolate cake, makes an appearance at about 0:15. Delicious!)
Elliott is consumer advocate 
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