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Do travel Web sites discriminate against non-English users?

September 5, 2008

Yes they do, according to a new survey by travel marketing firm Oban. Travel sites ignore the needs of international users by offering English-only pages, the study concluded. That could be causing travelers extra frustrations — and costing these sites business.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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