PIN

What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

Continental’s little PIN problem is fixed — finally!

November 23, 2009

When Tim Milller tried to cash in a travel certificate to buy a Continental Airlines ticket, the system didn’t accept his PIN number. But instead of working with him to fix the problem, the airline charged him for the full amount of the ticket and told him he was out of luck.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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