At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print.
When Nicia Casimiro books a trip on Expedia, she finds an unexpected — and unexplained — additional charge of $22. Can our advocates clarify the charge and get it removed from Casimiro’s account?
When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip.
When Laura Dovalo tried to book tickets on Lufthansa for herself and her children, she received an error message — twice. She tried to rebook her flights, and the third time was a charm – until she discovered that she had booked “overlapping flights” that cost her $840 more than she had intended to pay.
Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore. They didn’t expect luxury — but they also didn’t expect mold and filth in their motel room. Now they want a refund. Can we help?
When Howard Lasnik tries to fix his ticketing error on China Southern Airlines, its agents repeatedly refuse to assist him, leaving him with unusable tickets. Can our advocates help him find his way through this booking snafu?
Sanda Anca Sperneac’s trip to Budapest, Hungary, turned out to be more expensive than she expected. She had to pay extra to get home to Toronto because of her travel booking company’s mistake – to the tune of 922 Canadian dollars ($689). Is she entitled to any of it back?
I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less.
That’s the explosive accusation made by some travelers who book their trips online. They pull up a price quote on a travel site, but five minutes later the fare has doubled. Are airlines, car rental companies and hotels using cookies to track their movements and kick out a higher price?
There’s bad news for anyone who is considering booking a trip online: the latest American Customer Satisfaction Index from the University of Michigan finds customer satisfaction has fallen to an all-time low. The online travel industry’s aggregate scored slipped from 76 to 75 last year, a drop of 1.3 percent. It’s the lowest reading since the ACSI began tracking online travel agencies in 2002.