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GINNY MAHL

Travelocity’s Mahl: “In a perfect world, a guarantee like ours wouldn’t be necessary”

August 28, 2009

Ginny Mahl is Travelocity’s vice president of sales and customer service — the woman behind the online travel agency’s vaunted “Travelocity Guarantee”. I asked Mahl about getting the best customer service from a travel Web site, and how her company is doing its part.

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GINNY MAHL

Travelocity’s Mahl: “In a perfect world, a guarantee like ours wouldn’t be necessary”

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