“Uncommon Journeys” to a refund. What’s going on here?

After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?

O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain has other ideas.

Airberlin is out of business. How can I get a refund?

Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock quickly follows: A refund will not be forthcoming. Is there anything we can do to help?

My travel agent never sent my $2,000 refund

When Randy Scott plans a vacation to Greece, he turns to a travel agent who specializes in guided tours for help. Smart move, right? Unfortunately, not in this case. When Scott winds up canceling, this formerly friendly specialist goes MIA and takes his deposit with her.

Get smart. Sign up for the newsletter.