As of this month, visitors to the United States who don’t require a visa must fill out a Electronic System for Travel Authorization (ESTA). No one seems to like ESTA, which has been called expensive and unnecessary. But has anyone bothered to take the look at the actual questions on the form?

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an