What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.
There are dents on Mark Ferguson’s rental SUV, and Enterprise wants him to pay for the repairs. But there’s just one problem: they’re on the roof, and neither Ferguson, nor the manager who inspected the vehicle, checked the top before he accepted the car. Is he still responsible?
Next time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.
Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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