Venezuela is not safe for tourists. Can I get a refund on our tickets?

Jorge Taborda and his wife decide to take a trip with their children to Venezuela to visit extended family. But now that they’ve taken a closer look at the current economic and political situation there, they would like to cancel their tickets and receive a refund. Can they?

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.

Yes, you should be informed of the cost of preselecting your seat — before you are charged

Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?

I was bumped from my Spirit flight. Wasn’t I?

When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally scheduled time, but he also would have to book a hotel room for a couple of extra nights, rent a car and miss a day of work.

I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

Caroline Martorano was on her way back to the U.S. from Sri Lanka, and during a stopover in Abu Dhabi, she says she was detained for not being appropriately dressed, causing her to miss her connecting flight. She also says her detainment was American Airlines’ fault because it tried to charge a canceled credit card.

Why should I pay for my stay in a bedbug-infested hotel?

When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?

How about a refund for this downgraded seat, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day — but downgrades his seat from premium economy to standard economy. So shouldn’t he be entitled to a price adjustment?

A polite letter and our contacts lead to a positive resolution with Delta

Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.

My flight home from Hawaii was canceled. Why?

Charlie Williams and his wife were hit with some flight delays on their way to Hawaii. But then they did something that compounded their problems — something that cost them several thousand dollars. Now they want to know if we can help get their money back.

Yes, Lufthansa can charge a “huge fee” to change your flight date

Nicholas Eckert says he “fully expected and understood” that he’d be charged a penalty for rebooking his Lufthansa flight. But the penalty was so high that he questions its reasonableness. Lufthansa, says Eckert, “really went above and beyond in its extraction of money from me.”

This isn’t the cruise that I purchased! Am I due compensation?

A month before their departure, Michael Altshuler and Eileen Zegar discovered they had been assigned a new itinerary, sailing to ports of call that were of no interest on a ship they did not choose.

Their entire vacation had just changed, and they were not even aware of it. Their question: How can Norwegian Cruise Line make these changes and then expect them to pay for it all?

You might be surprised.

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