TAR Airlines canceled the flight and our refund is MIA

TAR Airlines canceled Lisa Fitzhugh’s flight between Merida and Oaxaca, Mexico. It promised her a flight refund, plus 25 percent for the inconvenience, but never delivered. Can we help her learn what happened to her refund? Read more “TAR Airlines canceled the flight and our refund is MIA”

“Uncommon Journeys” to a refund. What’s going on here?

After  Uncommon Journeys rebuffs Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from the company, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? Read more ““Uncommon Journeys” to a refund. What’s going on here?”