When Smitha Gopal received a Trip Mate claim denial after her family’s vacation, she was confident they’d gotten it wrong. Her trip from the Faroe Islands, just off the coast of Iceland, back to Baltimore, had been interrupted by a flight delay — a covered event under her travel insurance policy.
Beverly and Bob Sorrentino canceled their cruise long ago, but their insurance claim through Trip Mate is still “processing.” Can our advocates help the Sorrentinos get their reimbursement check? “Trip Mate delays my reimbursement. Big surprise, right?”
Judith Hoffman canceled a cruise when she needed a knee replacement. She’s still waiting for Trip Mate to pay her claim. Trip Mate won’t tell her when it will resolve her case. Can our advocates do anything to get a reimbursement check to Hoffman? “Is her Trip Mate check really in the mail?”