A holiday travel survival guide: 5 things you absolutely must know


Ask Suzy Bennett how she’s approaching the 2009 holiday travel season, and she’ll tell you she isn’t.

“We’re staying home,” says Bennett, who works for a water treatment company in Linwood, Kan. “Or we’re driving.”

Why? Like many other travelers, Bennett is tired of the nonexistent customer service that seems to be the standard these days, and which only gets worse as the inevitable crush of passengers descends on every airport, bus station and train terminal between now and New Year’s Day.
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