When Tim Tyler’s luggage goes missing after a flight on LATAM Airlines, communication failures with the airline stall the resolution of his claim for compensation. Can our advocates get LATAM to process the claim without further delays? “I need LATAM to send instructions for my claim in English”
When Juventino Garcia and his wife arrived in Madrid for a recent tour of Spain and Portugal, they didn’t understand a word anyone was saying. Garcia and his wife don’t speak Spanish or Portuguese, but they’d been promised a bilingual guided tour by their tour operator, Sunbound Vacations.
“We were on a Spanish-only tour with people mostly from Latin America,” says Garcia. “We notified Sunbound by email, and they responded letting us know that they would handle the situation.”
It took seven days before the tour accommodated them.
“But the local guides who spoke English were directing their presentations primarily in Spanish, understandably for busload of Spanish-speaking people. We were given synopsized versions at times in different locations, away from what was being explained,” he says.
“Is this enough compensation for a Spanish-only tour?”