Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?

This just in: Reader complaints surged 24 percent last month from a year ago. Read more “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”

Consumer complaints slide for September as summer vacations end

Want proof that the summer travel season is over? Have a look at our latest consumer complaint report card, which shows the number of grievances received through this site slid to 286 for the month, down from a record 340 cases in August.
Read more “Consumer complaints slide for September as summer vacations end”