Never mind, AT&T!

Maria Haar had a solid case.

She alleges an AT&T store representative in Rochester, New York, misrepresented a buy-one-get-one-free offer, enticing her entire family to switch carriers. Later, the cellular provider changed the deal, effectively raising her monthly bill. Read more “Never mind, AT&T!”

Got a complaint? Never say these 5 words

Orna Lenchner did it. Read more “Got a complaint? Never say these 5 words”

These reader comments made my day, but here’s why I’ll never answer them

Thank you, David Books. Read more “These reader comments made my day, but here’s why I’ll never answer them”

This Dell Inspiron never worked to begin with — why won’t they fix it?

Leslie Woz’ Dell laptop is a lemon, and now it’s out of warranty. Should the company honor an implied warranty? Read more “This Dell Inspiron never worked to begin with — why won’t they fix it?”