Just have a look at the numbers. They show an industry that is collapsing, both figuratively and in a few notable cases, literally.
Our friend Robert Herbst, who runs the Web site Airlinefinancials.com, has done the math, and the results are pretty depressing, particularly for those of us who remember a vibrant, pre-deregulation aviation industry.
“If you’ve taken a flight or read a newspaper lately, you’re probably aware the airline industry has serious problems from customer service to record financial losses,” he says. “Before jumping to conclusions and attributing blame, let’s do a review of what has really occurred to the industry.”
“Why is customer service and morale so bad in the airline industry?”