It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. Read more “It wasn’t my fault. Why should I be penalized for missing my flight?”

Stranded in Turkey and my travel agent couldn’t care less

Chanquelle Mitchell-Harros is excited to find a low airfare for her trip to Turkey — until her flight home is canceled. The problem: her name. Read more “Stranded in Turkey and my travel agent couldn’t care less”