Can you help me fall back in love with Disney?

Mauricio Velandia and his wife and daughter are excited to set sail on another Disney cruise. Unfortunately, his wife forgets to bring her identification to the cruise terminal, and she is denied boarding. Can our advocates help restore the family’s love for Mickey Mouse and friends? Read more “Can you help me fall back in love with Disney?”

Mugged in Mexico! Can Trip Mate make good on this claim?

After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help? Read more “Mugged in Mexico! Can Trip Mate make good on this claim?”

Having a complicated citizenship caused an expensive problem for this traveler

Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation. Read more “Having a complicated citizenship caused an expensive problem for this traveler”

Here’s why you should triple-check your reservations before you hit “confirm”

There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay. Read more “Here’s why you should triple-check your reservations before you hit “confirm””

The cab drove off with my purse — what would you do?

The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
Read more “The cab drove off with my purse — what would you do?”