Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

Our Airbnb host wouldn’t pay cash for our boat — or give us a refund

Marcia Jerdee and her husband were planning to stay at an Airbnb lodging after a trip to the Florida Keys. But their host canceled their reservation unexpectedly and refunded only half the Jerdees’ deposit – after Airbnb got involved. The Jerdees have asked us for help in securing the other half of their deposit. Read more “Our Airbnb host wouldn’t pay cash for our boat — or give us a refund”