I have been a loyal and happy AAA member since 1988, when my late uncle Clyde helped me buy a used Chevette for my junior year in college. But after today, I’m not so sure how loyal or happy I am anymore.
I got an urgent call from Kari this afternoon, who was over at the preschool to pick up our daughter. Our car wouldn’t start.
“Don’t worry,” I told her. “I’ll call AAA. They’ll be right there.”
Only, they weren’t right there.
When I phoned AAA’s roadside assistance department, they asked me if I was with the vehicle. No, I explained, I was at home.
“We won’t be able to help you today,” a representative explained in a matter-of-factly tone. Not until I added Kari to my membership, which would cost another $30.
“How would you like to pay for that?” the operator asked. She knew I didn’t have much of a choice.
“AAA: Pay us $30 or you’re on your own”