American Airlines doubles down on its deceptive ‘hold’ policy

Want more proof that the world’s largest airline doesn’t listen to customers? I’m not talking about its controversial but long overdue loyalty program reforms. No, I’m speaking of the way it doubled down on its customer-hostile “hold” policy for tickets.

Really, American?
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Would someone please tell American Airlines to stop its deceptive “hold” policy for tickets?

Another day, another person duped by American’s 24-hour “hold” policy.

What’s American’s deceptive “hold” policy? I’ll explain in a minute.
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